FAQs

1. What products do you offer?
We offer a variety of products, including clothing, cotton canvas tote bags, 20oz tumblers, 16oz sipper glasses, and luggage tags. You may also request custom products for your needs.

2. Do you offer custom or personalized items? What about custom orders?
All of our products are personalized with a name, its spelling, and/or its pronuncation.
We also offer custom bulk orders for multiple different names. No quantity limit.

3. How can I track my order?
Once your order is shipped, you will receive an email with tracking details. If you haven’t received tracking information, please check your spam folder or contact us at contact@pronounceournames.com.

4. What is your return and exchange policy?
Since our products are custom and made to order, we are not able to honor refunds or exchanges in most cases. However, not to fear! All orders are manually checked before being sent to the printer. We'll contact you if we highly suspect there's been a typo or other mistake.

5. Do you ship internationally?
We ship to the US and Europe.

6. What should I do if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 7 days of receiving your order with photos of the issue, and we’ll be happy to assist you with a replacement or refund.

7. How can I contact customer support?
You can reach us at contact@pronounceournames.com and our team will get back to you as soon as possible.

8. Do you do local events and farmers' markets?

Yes! Follow @pronounceournames on Instagram to see where we'll be next.
So far, we plan to be at: 
+ Daygo Eatz (Febraury 2025)
+ UCSD Spring Vendor Fair (April 2025)
+ FAMMART Streetwear Fair (April 2025)
+ Juneteenth Kinfolk Fest (June 2025)
+ Cooper Family Juneteenth Celebration (June 2025)
+ OB Street Fair and Chill Cookoff (June 2025)
+ Back To School Hometown Vendor Market (August 2025)

More vents will be added as confirmed. Stop by and say hi!